At Velmiora, we take pride in delivering high-quality handcrafted jewellery. Each product is carefully inspected before shipping to ensure you receive the best experience.
1. Return Eligibility
We accept returns only under the following conditions:
If you receive a wrong product, or
If the product is damaged during delivery
Returns will not be accepted for:
Change of mind
Personal preferences
Minor color or design variations (due to lighting or screen differences)
2. Return Request Process
To request a return:
Contact us within 48 hours of delivery
Share your order ID, along with clear photos/videos of the issue
Our team will verify and approve the request
📧 Email: velmiora.co@gmail.com
3. Return Approval & Pickup
Once approved, we will arrange a return pickup or guide you with the return process
The product must be unused, in original packaging, and with all tags intact
4. Refund Policy
After receiving and inspecting the returned product, we will initiate your refund
Refund will be processed within 5–7 business days
Amount will be credited to your original payment method
5. Cash on Delivery (COD) Orders
COD orders may include an additional COD handling charge
This charge is non-refundable
6. Non-Returnable Items
The following items are not eligible for return:
Used or worn jewellery
Products damaged after delivery
Items without original packaging
7. Cancellation Policy
Orders can only be cancelled before dispatch
Once shipped, orders cannot be cancelled
8. Damaged or Incorrect Product Claims
We strongly recommend recording an unboxing video while opening your package. This helps us process your claim faster in case of any issue.
9. Contact Us
For any return or refund queries, contact us at:
📧 Email: velmiora.co@gmail.com
By placing an order with Velmiora, you agree to this Return & Refund Policy.
