At Velmiora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Who We Are
Velmiora is a Jaipur-based jewellery brand specializing in handcrafted, anti-tarnish jewellery designed for everyday elegance.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
Name, email address, phone number
Shipping and billing address
Payment details (processed securely via payment gateways)
Order history and preferences
Device information, IP address, and browser details
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you regarding orders, updates, or support
Improve our website and services
Prevent fraud and ensure security
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality.
5. Data Protection
We take appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Sharing of Information
We do not sell or rent your personal data. Your information may only be shared with trusted third-party services (such as payment gateways and delivery partners) to complete your order.
7. Returns & Refund Policy
At Velmiora, we maintain strict quality standards. Returns are only accepted under the following conditions:
If a wrong product has been delivered, or
If the product is damaged at the time of delivery
We do not accept returns for any other reasons such as change of mind or personal preference.
8. Cash on Delivery (COD) Charges
For Cash on Delivery (COD) orders, an additional COD handling fee may be applicable. This charge helps us manage logistics and order processing efficiently.
9. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Your Rights
You have the right to access, update, or delete your personal information. You can contact us for any such requests.
11. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us at:
📧 Email: velmiora.co@gmail.com
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
By using our website, you agree to this Privacy Policy.
